Privacy policy

Last updated: 1 November 2026

1. Who we are

MultiTicket (multiticket.io) is run by eMarinersApp, Shanti Nagar 1st Lane, Berhampur, Odisha 760001, India ("we", "us"). Questions about this policy go to privacy@multiticket.io.

2. Two kinds of data

Your account data — details about you and your team, as a MultiTicket customer. For this data, we decide how it is used.

Your customers' data — messages, names, emails and phone numbers that visitors send through your websites. You control this data. We process it only on your instructions, to run the service for you. If a visitor wants their data changed or deleted, they should contact the business they wrote to; we will help that business respond.

3. What we collect

• Account: name, email, phone (optional), company name, password (stored only as a secure hash).
• Your setup: websites you add, team members, settings, and API keys (secret keys are stored only as a hash).
• Tickets: what visitors send through your forms or our API, your replies, and delivery status of notifications.
• Usage and logs: IP address, browser type, pages used, and error logs — to keep the service secure and working.
• Billing (only if paid plans are introduced): billing name, address and tax ID. Card details are handled by our payment provider; we never see full card numbers.

4. How we use it

• To run MultiTicket: create tickets, send WhatsApp and email notifications, and sync status to your websites.
• To run AI features you use — spam filtering, tagging and reply drafts.
• To keep the service secure, stop abuse and enforce fair use.
• To send you service emails (security, billing, important changes). Product news only if you opt in.

We do not use your customers' messages to train AI models, and we do not sell any data.

5. Services we use

We share data only with providers that help us run MultiTicket, and only what each one needs:

We may also share data if the law requires it.

6. Where data is stored

Our servers are run by our hosting provider in secure data centres. Some providers above may process data in other countries. When they do, we use contracts and safeguards required by applicable law.

7. How long we keep it

• Account and ticket data: for as long as your account is active.
• After you close your account: deleted within 30 days, and removed from backups within 90 days.
• Spam-marked tickets: deleted automatically after 30 days.
• Billing records: as long as tax law requires.

8. Security

All connections use HTTPS. Each company's data is kept separate. Secret keys and passwords are stored only as hashes, and WhatsApp API keys are encrypted. Backups run every night. If a data breach affects you, we will tell you without undue delay, as the law requires.

9. Your rights

Depending on where you live — including under India's Digital Personal Data Protection Act, 2023 and the EU/UK GDPR — you can ask to:

• see the personal data we hold about you;
• correct or update it;
• delete it, or export it;
• withdraw consent you gave;
• raise a complaint with us or with your data protection authority.

Email privacy@multiticket.io. We reply within 30 days.

10. Cookies

We use only the cookies needed to keep you logged in and the site secure. If we add analytics, we will ask first. The contact form widget on your websites does not set tracking cookies.

11. Changes & contact

MultiTicket is not meant for children under 18. If we change this policy in an important way, we will email account owners before it takes effect.

Grievance officer: eMarinersApp, Shanti Nagar 1st Lane, Berhampur, Odisha 760001, India · privacy@multiticket.io