Terms of service

Last updated: 1 November 2026

1. Using MultiTicket

These terms are an agreement between you (or the company you sign up for) and eMarinersApp, which runs MultiTicket. By creating an account, you agree to them. You must be 18 or older and allowed to sign up for your company.

2. Your account

Keep your password and secret API keys safe. You're responsible for what happens in your workspace, including what your team members do. Tell us right away at support@multiticket.io if you think your account was misused.

3. Free plan and pricing

MultiTicket is currently free. Features may change while we improve it. If we ever introduce paid plans, we will give at least 30 days' notice by email first. You can then choose a plan or close your account, and nothing is charged without your OK.

WhatsApp messages sent through our shared number are billed per message at the rate shown in your dashboard. Messages sent with your own WhatsApp number are billed by your WhatsApp provider, not by us.

4. Fair use

"Unlimited" websites, team members, tickets and API calls means we don't charge for them or count them against a quota. To keep MultiTicket fast and safe for everyone, these limits apply:

Going over a per-minute limit gives a temporary "try again" response, never a charge. If your normal business really needs more, ask us and we'll raise it. We may limit an account whose use is far beyond a normal business (for example, bulk marketing or load testing) after first contacting you.

5. Acceptable use

You may not use MultiTicket to:

• send spam, bulk marketing or messages people didn't ask for;
• break the law or WhatsApp's and Meta's business rules;
• collect data you aren't allowed to collect, or put forms on websites you don't control;
• harass people, or send harmful or illegal content;
• try to break into, overload or copy the service.

6. WhatsApp and email

We only send WhatsApp messages to people who contacted you and gave a phone number. Message templates must be approved by WhatsApp. Delivery depends on WhatsApp, email providers and the recipient, so we can't promise every message arrives.

7. Your data

Your content and your customers' messages belong to you. You give us permission to store and process them only to run MultiTicket for you. You're responsible for having the right to collect your customers' data and for telling them how you use it. See our privacy policy. AI drafts are suggestions — please check them before sending.

8. Availability

We work hard to keep MultiTicket running all the time, with nightly backups. At this stage, we don't offer a guaranteed uptime. We'll announce planned maintenance in advance where we can.

9. Liability

MultiTicket is provided "as is". To the extent the law allows, we aren't liable for indirect losses such as lost profits or lost business. Our total liability is limited to the amount you paid us in the 12 months before the claim.

10. Ending your account

You can close your account at any time from settings, and export your tickets first. We may suspend accounts that break these terms; except for serious abuse, we'll warn you first. After closing, your data is deleted as described in the privacy policy.

11. Law and contact

These terms follow the laws of India, with courts in Berhampur, Odisha having jurisdiction. If we change them in an important way, we'll email you 30 days before. Contact: eMarinersApp, Shanti Nagar 1st Lane, Berhampur, Odisha 760001, India · support@multiticket.io.